Support | Installation Instructions

  • General

  • 1. What are the System Requirements for PC*MILER?

    The following are the Systems Requirements for PC*MILER 24-26.

    Platforms
    • PC/LAN Windows 2003, Vista, XP, and 7 running in 32-bit compatibility mode as well as support for 64-bit native applications on Windows 7
    • AS/400
    • CICS/MVS
    • UNIX (AIX, HP-UX, Sun-Solaris) and Linux
    • Citrix Metaframe
    • Windows Servers (Terminal Servers, Server 2003, Server 2008 – including Server 2008 R2 running in 32-bit compatibility mode as well as support for 64-bit native applications on Windows 2008 R2)
    • TCP/IP functionality for use with other platforms.
      NOTE: Platforms not supported include: SCO UNIX, Windows 95, 98 First/Second Edition, Me, 2000, and NT.
    Environment
    • PC with a 1.5-2 GHz processor
    • 512 MB RAM
    Other Requirements
    • DVD/CD Drive
    • Minimum screen resolution 800X600
    • Color quality settings supported: 16-bit and 32-bit (8-bit & 24-bit not supported)
    • Internet connection for license activation recommended (manual license activation also available) and to access PC*MILER|Fuel Optimization and certain Traffic Features
    • Email address for license activation recommended (manual license activation also available)
    PC*MILER:
    • PC*MILER – 2.5 GB hard disk space for full install (including all Add-Ons listed below and all Connectivity products)
      • PC*MILER|Tolls – 50 MB hard disk space
      • PC*MILER|Hazmat – 50 MB hard disk space
      • PC*MILER|Streets (U.S. Data) – 1.1 GB hard disk space
      • PC*MILER|Streets (Canadian Data) – 60 MB hard disk space
      • Canadian Postal Codes – 50 MB hard disk space
      • Standard Point Location Codes (SPLC) – 2 MB hard disk space
    Connectivity Products:
    • PC*MILER|Connect – 3 MB hard disk space
    • PC*MILER|Mapping – 3 MB hard disk space
    • PC*MILER|Spreadsheets – 3 MB hard disk space
    • PC*MILER|BatchPro – 2 MB hard disk space
    • PC*MILER|TCP/IP – 2 MB hard disk space
    RouteSync Requirements:
    • CoPilot Truck running on one or more mobile devices and registered with
    • CoPilot Live Messaging
    • CoPilot Truck Version 9 supported platforms are: Windows XP, Windows 7
    • Windows Mobile, Windows CE, iPhone, iPad, and Android
    These additional components will also be installed:
    • Microsoft Visual C++ 2005 Redistributable Package (x86) – Disk space 6 MB
    • WindowsInstaller-KB884016-v2-x86.exe (x86) – Disk space 2 MB
    • .NET dotnetfx.exe (x86) – Disk space 280 MB
  • 2. How often do you release a new version of PC*MILER?

    A new version of PC*MILER is released once a year, in May-June. Updates and patches are periodically made available to users between releases. (See the Updates & Patches FAQs for more information.)

  • 3. The install is asking for a Product Key Code and I don’t have one.

    Upon your purchase of PC*MILER, an installation Product Key Code was emailed to you from alkservices@alk.com in an email titled “PC*MILER Software Order…” All you need to do is copy and paste the code from the email into the designated area when prompted during the install. If you did not receive this email please contact PC*MILER Technical Support with “Product Key Code Request” in the subject line, including a brief description of the issue you’ve encountered, your company name, order number (if you have it), and your contact information so that a code can be sent to you.

  • 4. I need to move my install of PC*MILER to another computer.

    To move your installation of PC*MILER to another computer, you must first deactivate and then fully uninstall your license. Then you need to contact PC*MILER Technical Support to have your Product Key Code reset so that you can reinstall on a separate computer. We need to first have a record of you deactivating your license before we are able to reset it.

  • 5. Can I install PC*MILER on more than one computer from the DVD?

    Yes you can, if you have purchased additional copy licenses. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for assistance.

  • 6. After doing a local workstation install I get the following error: "GetAGD: Error Reading AGD."

    Running a local workstation install on a Citrix Server or in a Terminal Server environment usually causes this error. When installing onto a Citrix Server or Terminal Server, you need to have the physical installation disk to install on each machine rather than browsing to the PC*MILER network folder and running the setup.exe. For the installations receiving this error, try uninstalling using Control Panel > Add/Remove Programs (or Control Panel > Programs and Features for Windows 7 users) and then reinstalling using the physical installation disk .

  • 7. I have a Beta Version installed and want to upgrade.

    A Beta Version is a pre-release of PC*MILER and is not meant for production environments. We’re happy to hear that you’d like to upgrade to the Version Release. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for assistance.

  • 8. How do I modify a license and add new products?

    You may find that you want to purchase an additional PC*MILER Solution sometime after the initial installation of PC*MILER. To purchase and install an additional product at a later time, follow these steps:

    1. First, call PC*MILER Sales at 1-800-377-6453 Ext. 1 (or 609-683-0220 ext. 1 outside of the U.S.) 9:00am-5:00pm EST, Monday-Friday to purchase the product(s) and obtain a new Product Key Code to license and install the new product(s).

    Once you receive the new Product Key Code:
    2. You must deactivate your license by going to Start > Programs > PCMILER > License Status > Deactivate.
    3. After deactivation, insert the PC*MILER Install DVD into the DVD/CD drive.
    4. In the Installation Wizard, choose “Modify” and click Next.
    5. Keep the User Name and Company Name as is and click Next.
    6. Replace the existing Product Key Code with the NEW Product Key Code and click Next to continue.
    7. In the Select Components window, make sure all new and existing products are checked. IMPORTANT: Leave the checkmarks next to products that are already installed! If you remove the checkmarks, they will be uninstalled! Click Next.
    8. Follow through with the rest of the installation. You must reactivate your license.
    9. For Network Installs ONLY: To add the product(s) to the workstations:
    a. Go to the workstation.
    b. Browse to the shared ...\pmwXXX\network (where “XXX” is the version number) folder on the server.
    c. Run the setup.exe and choose “Reinstall Network Components”.

    NOTE: If you are changing your license from a multi-user install to a single-user install, you must fully uninstall, deactivate your license, then reinstall using the new Product Key Code. The Modify feature will not work in this scenario.

  • 9. How do I deactivate and uninstall a license?

    You must fully deactivate the product’s license and uninstall all PC*MILER components, including local, network, enterprise, or server installations if you are:

    • Moving any PC*MILER installation to a new computer
    • Reformatting a computer that PC*MILER is currently installed to
    • Returning the Product (see restrictions below)
    • Reinstalling on the same PC
    You have two options to deactivate a license and uninstall. If you have an Internet connection on the computer where PC*MILER is installed, the deactivation process can be done automatically. If there is no Internet connection, manual deactivation is available. Please follow these instructions to do so:

    1. Internet Deactivation.
    Go to the Windows Start menu, then Programs > PCMILER > License Status and click on the arrow next to Deactivate. An additional dialog box will open. Click Next and the deactivation process will automatically initiate. No Deactivation Verification Code will appear on the screen, it has been electronically transmitted to ALK.

    2. Manual Deactivation. STEP 1A. For manual deactivation (for those without an Internet connection), go to the Windows Start menu, then Programs > PCMILER > License Status and click on the arrow next to Deactivate. The Deactivation Verification Code dialog box will appear. Before clicking OK, you must provide ALK with the code that appears in the window, as it is required as proof of deactivation. Please write down the code for your records. If you are returning the product, you must include this Deactivation Code on the provided Return Form. Click OK when finished. NOTE: The Deactivation Code does not get recorded electronically. Please write down the code.

    STEP 2A. Next, go to the Start menu > Control Panel > Add/Remove Programs (Windows 7 users go to the Start menu > Control Panel > Programs and Features) to uninstall all components of PC*MILER.

    STEP 2B. In the Add/Remove Programs window, highlight PC*MILER in the list of software applications – scroll the list if necessary – and proceed with the program removal.
  • 10. I want to uninstall and return PC*MILER.

    If you are not satisfied with any PC*MILER product purchased directly from ALK Technologies, you may return it within 30 days of delivery date for a refund (excludes shipping and handling). We strongly recommend that you return our products using a shipping method that takes receipt of a delivery/shipment when shipping, and one that offers tracking, such as UPS, FedEx, DHL, or Certified Mail. (ALK is not responsible for lost packages.)



    Please record the following information and send it along with the returned package:
    • Your contact information including your name, company name, email and shipping address.
    • Reason for return, select one of the following: ordered wrong product, received wrong product, parts missing, or the product did not work as expected. Comments are encouraged so that ALK can better understand the reason for your return.
    • Please provide the following sentence, exactly as written, followed by your signature and today’s date: “I certify that we have deactivated and removed all installations of the returned products from our computer systems and have destroyed any copies we may have made of the returned products. I also understand that I am responsible for paying the shipping fee indicated on ALK’s original invoice.”
    • If you deactivated the license manually, please include the generated Deactivation Code.
    If you used our web-based services, please list “web-based” as the method of deactivation.

    Send all returns and correspondence to:
    ALK Technologies, Inc.
    RMA Department
    457 N Harrison Street
    Princeton, NJ 08540 USA
    Ph. 800-377-6453
  • 11. What is a EULA?

    Please carefully review the terms and conditions presented to you in the End-User License Agreement (EULA) before using any PC*MILER product. The agreement provides a documented license to use the software and contains warranty information and liability disclaimers. By installing or using any PC*MILER software, you are confirming acceptance of the software and agreeing to become bound by the terms of the agreement. The EULA’s terms and conditions can be viewed during the installation, at the beginning of the User’s Guide and within the on-line Help.

  • Trial Install

  • 1. How long can I access PC*MILER if I install a Trial Version?

    A standard 15-day trial period is provided. If you need additional time, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 inquiring about an Evaluation License.
  • 2. I want to install a Trial Version but I’m asked to enter a Product Key Code.

    Entering in “Free” or “Trial” (without the quotation marks) will provide you access to the 15-day trial period. If you are looking for a longer time frame to evaluate PC*MILER, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 inquiring about an Evaluation License.

  • 3. I’m installing a Trial Version but I am not an administrator. After installation, the software does not run unless I’m an administrator.

    PC*MILER’s trial versions read and write to protected areas of the registry and therefore require administrative privilege to run. Unfortunately, you must be an administrator to run our trial versions. Once the product is purchased and activated by an administrator, then the software will function properly for all users.

  • 4. I installed a Trial Version and a Status Screen keeps prompting me to “Activate the License”.

    By default, Trial users have a 15-day trial to take a look at PC*MILER. This Status Screen will open every time you start PC*MILER until the program's license is activated. To open up the program and bypass this Status Screen, click "Continue" on the bottom right to start PC*MILER. If you have purchased the product, please contact PC*MILER Technical Support with the subject line of “Product Key Code Request” including a brief description of the issue you’ve encountered, your company name, order number (if you have it), and your contact information so that an upgrade code can be sent to you. If you have not yet purchased the product, and wish to do so, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1.

  • Installation Instructions

  • 1. PC*MILER 22/22.1 Installation Instructions (Single User, Multi-User Network, Citrix/Terminal Services)

    Download the PC*MILER 22 Getting Started Guide for assistance.

  • 2. PC*MILER 23/23.1 Installation Instructions (Single User, Multi-User Network, Citrix/Terminal Services)

    Download the PC*MILER 23 Getting Started Guide for assistance.

  • 3. PC*MILER 24/24.1 Installation Instructions (Single User, Multi-User Network, Citrix/Terminal Services)

    Download the PC*MILER 24 Getting Started Guide for assistance.

  • 4. PC*MILER 25/25.1 Installation Instructions (Single User, Multi-User Network, Citrix/Terminal Services)

    Download the PC*MILER 25 Getting Started Guide for assistance.

  • 5. PC*MILER 26/26.1 Installation Instructions (Single User, Multi-User Network, Citrix/Terminal Services)

    Download the PC*MILER 26 Getting Started Guide for assistance.

  • Updates & Patches

  • 1. How do I download a patch or update?

    Between version releases, updates and patches are periodically made available to users. These may include corrections to reported errors in the software or data, provide quarterly data releases (for applicable products), or include mid-year enhancements. Provided you are connected to the Internet, you can easily check for available updates and install them by either 1) ) selecting Help > Check for Updates to install them from within PC*MILER, or 2) manually checking for updates in the Website Support Center, then downloading the available file and installing it from the downloaded location.

  • 2. How can I receive notification of an available update or patch?

    When an update or patch is available, an email correspondence is sent to licensed users. To make sure all applicable parties in your organization receive update notifications, "email us with the contact name and email address. Make sure you identify what types of news you’d be interested in receiving. For example: general news, information about updates and patch releases, and/or the eNewsletter. Quarterly update notifications are sent via email from replies@alk.com in HTML format. Please add this email to your email provider’s Safe Sender/Recipients List to ensure that you receive all related emails.

  • 3. How do I renew my subscription to PC*MILER|Traffic?

    Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for assistance.

  • 4. How do I upgrade my installation to include PC*MILER|Traffic?

    If you purchased PC*MILER|Traffic with PC*MILER, a second product key code will be sent to you in a separate email from alkservices@alk.com. PC*MILER|Traffic requires a separate upgrade product key because it’s a subscription that needs to be renewed periodically (unlike the base PC*MILER application and its other features and add-ons). Follow the simple steps below to install the upgrade after PC*MILER has been installed and activated.

    1. In the License Status window, click the arrow next to Add/Change License. NOTE: If you already closed the License Status window, you can open it again at any time to perform the upgrade – just click the Windows Start menu and select Programs > PCMILER > License Status.
    2. Enter the PC*MILER|Traffic Upgrade product key that was emailed to you from
    alkservices@alk.com and click Next to continue.
    3. You will see “Welcome to PC*MILER” at the top of the License Status window. Click Next to continue.
    4. When prompted, enter your email address then click Next to continue. If RouteSync was installed with PC*MILER, you will also need to enter the password you used to set up the RouteSync account.
    5. When the activation process is complete, you will receive a message on the screen saying, “License Activated Successfully.” Click Finish.
    6. Click the arrow next to Continue in the License Status window. The upgrade is now complete and PC*MILER|Traffic and its related features will be available to use when you open PC*MILER.
    7. To start PC*MILER once the installation is complete, double-click the PC*MILER icon on the desktop, or click the Windows Start menu and then select Programs > PCMILER > and choose PCMILER or another installed PC*MILER product.

Contact Support

  • Please note the version of your product in any correspondence so that we can answer your question more quickly.

    For PC*MILER Support:
    (PC*MILER and PC*MILER|Rail)
    Email: pcmsupport@alk.com
    Phone: 1-800-377-6453 (ext. 2)
    Phone: 1-609-683-0220 (ext. 2)

    NOTE: Support for PC*MILER|FuelTax was discontinued February 2015.

    Customer Service:
    If you have a question about your order, please contact your sales representative or email sales@alk.com.

 

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