Support | Map Data

  • General

  • 1. Who is your map data provider?

    ALK’s map data for North America is compiled, developed, and maintained by a dedicated team of GIS Engineers who continuously update the map database adding new roads, communities, and addresses.

    ALK uses numerous sources to obtain official information on bridge heights and clearances, load limits, weight limits and allowances, one-way road designations, left-hand and dangerous turn restrictions, urban road classifications, as well as hazmat, truck-restricted, truck-designated and truck-prohibited roads. Every vehicle and time-based toll cost in North America is sourced from the respective toll authorities.

    For certain countries around the world, NAVTEQ data is integrated into PC*MILER|Worldwide. If you need more information about map data, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

  • 2. Does map data change when a new version releases?

    Yes. Each version release includes updated map data. For some products (depending on what’s licensed) map data updates are provided on a quarterly basis.

  • 3. Can PC*MILER map data be licensed separately for other uses?

    Yes. There are several options available to PC*MILER customers who need access to ALK’s map data to use within other applications. Licensing costs depend on the usage and what data attributes are required. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

  • 4. I have a suggestion for a new feature.

    If you have an idea for a new feature, please email us. The PC*MILER Product Management team would love to hear from you. The feedback we receive from our customers is essential to the continuous enhancements we make to our products.

  • 5. I want to report a map data correction.

    If you know of an error in the map data, please contact ALK’s GIS Team. We’d love to hear from you. We may not get back to you right away, but please be assured that your reported issue will be researched and incorporated into future map data updates.

  • Highway/Street-Level Map Data

  • 1. I need access to ZIP Codes and Postal Codes. What does PC*MILER include?

    In North America, PC*MILER includes U.S. ZIP Codes and Mexican Postal Codes as standard features. Canadian Postal Codes are also available for a separate license fee. Outside of North America Postal Codes are provided for select regions. Contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

  • 2. I can’t find a street address in PC*MILER.

    The street name you entered may be spelled differently than the actual street name in PC*MILER. PC*MILER will geocode (or match) your input to a closely related address in the database and then provide you with a selection of matches. If the address is not found, try using the Custom Place Import wizard to help you locate additional matches or turn on the map’s satellite layer for an additional visual reference. If you are unable to find a match, contact ALK’s GIS Team and we’ll investigate it for you and work to add the address to an upcoming data release.

  • 3. How should I format a street address for geocoding?

    If you have PC*MILER|Streets also licensed, PC*MILER accepts the street number and name along with either a related city/state or ZIP/Postal Code. To format your data to maximize the number of successful matches, we recommend the following: 1) specify an address in the format used by the Postal Service (e.g. number and name – 457 N Harrison Street), 2) do not specify secondary address information such as suites, floors, apartments, units, mail stops, building names, or building numbers, 3) do not provide information about surrounding landmarks as it will not enhance your match results.

  • Worldwide Map Data

  • 1. Who is your worldwide map data provider?

    ALK’s map data for North America is compiled, developed, and maintained by a dedicated team of GIS Engineers who continuously update the map database adding new roads, communities, and addresses.

    ALK uses numerous sources to obtain official information on bridge heights and clearances, load limits, weight limits and allowances, one-way road designations, left-hand and dangerous turn restrictions, urban road classifications, as well as hazmat, truck-restricted, truck-designated and truck-prohibited roads. Every vehicle and time-based toll cost in North America is sourced from the respective toll authorities.

    For certain countries around the world, NAVTEQ data is integrated into PC*MILER|Worldwide. If you need more information about map data, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

  • 2. What countries are included in your worldwide data?

    227 countries are included in PC*MILER|Worldwide, with nearly 5 million miles of highway-level coverage and over 1.4 million cities. An additional 10 million miles of street-level coverage is available with purchase of the relevant PC*MILER|Streets modules.

    If you are interested in particular countries or regions, please contact an Enterprise Solutions Account Executiveor call 800-377-6453, Ext. 1 for more information.

  • 3. For which regions do you offer street-level coverage?

    Street level coverage is available through purchase of Data Add-Ons for
    • USA
    • Canada
    • Europe (including Russia)
    • Oceania (Australia & New Zealand)
    • South America (Brazil)
    • Street level coverage for additional geographic areas will be added going forward. If you are interested in particular countries or regions, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.
  • Rail Map Data

  • 1. How can I report a rail-related map data issue?

    To report a rail data issue, please click on “Email Data Correction” under the Help menu in PC*MILER|Rail.


    This will open a form that allows you to fill in the details of your request.


    Alternatively, you can directly email ALK’s GIS Teamwith your request. Please be sure to include the version number of PC*MILER|Rail that you are using, and your contact information.

    ALK’s GIS Team will research your reported issue with the relevant rail carriers for inclusion in future releases.

  • 2. Where do you get the rail data from?

    ALK creates and maintains the North American rail network map database that is used in PC*MILER|Rail. Railinc’s Industry Reference Files are used to obtain the list of active railroads, freight stations and junction interchanges. The rail line data and routing attributes were originally developed using railroad timetables, and are now maintained internally at ALK using information from railroads and Surface Transportation Board (STB) Decision Notices, as well as industry magazines.

  • 3. How often is the rail data updated?

    Starting with PC*MILER|Rail 19, quarterly rail data updates will be released in November, March and June. The Annual version release in September will also include data updates.

  • 4. Can I see a map of the freight railroads?

    Yes, in PC*MILER|Rail, there is an option to view all North American railroads or individual carriers in a map window. The Railroad Display Control can be invoked by right-clicking on the map window, or from the Map >Railroads dropdown menu.


  • 5. Can PC*MILER|Rail data be licensed separately for other usage?

    Yes. There are several options available to PC*MILER|Rail customers who need access to the rail data for use within other applications. Licensing costs depend on the usage and what data attributes are required. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

  • Other Types of Map Data

  • 1. What is a lat/long?

    It refers to a latitude/longitude coordinate. Latitude is a geographic coordinate that specifies the north-south position of a point on the Earth’s surface and Longitude is the east-west position.

  • 2. What type of lat/long formats does PC*MILER accept?

    There are two lat/long formats that can be used in PC*MILER: 1) degrees-minutes-seconds and 2) decimal degrees.
    Degrees-minutes-seconds format:

    In degrees-minutes-seconds format, the latitude and longitude are each 8-character strings in the following format:
    Characters 1-3 specify the degrees (be sure to include leading zero if required)
    Characters 4-5 specify the minutes
    Characters 6-7 specify the seconds
    Character 8 is either 'N', 'n', 'W', or 'w' with N for latitude and W for longitude

    Latitude and longitude must be separated by a comma WITHOUT A SPACE. In general the format for a point is:
    dddmmssN,dddmmssW

    Decimal degrees format:

    In decimal degrees format, latitude and longitude are strings of up to 8 characters representing a decimal number with up to 3 decimal places. No leading zeros are required. The decimal point counts as one of the characters. Latitude and longitude must be separated by a comma WITHOUT A SPACE. In general the format for a point is: dddd.dddN,dddd.dddW

    In PC*MILER|Worldwide, latitudes could also be 'S' or 's', and longitude could also be 'E' or 'e', depending on the geographic region of the location.
  • 3. Does PC*MILER have traffic speed data?

    Yes, if PC*MILER|Trafficis also licensed. Real-time, predictive and historical traffic speed data is integrated directly into the PC*MILER map and used in route calculations to improve transit time estimates. It’s also used in Fastest Routing to provide more accurate transit time calculations. Please contact an Enterprise Solutions Account Executiveor call 800-377-6453, Ext. 1 for more information.

  • 4. Does PC*MILER have toll costs?

    Yes, if PC*MILER|Tollsis also licensed. PC*MILER|Tolls calculates truck-specific toll costs based on a vehicle’s weight, vehicle type (truck or automobile), axle count, trailer count, transaction type (cash or discount program), and time-of-day travel in the U.S. and Canada. Please contact an Enterprise Solutions Account Executiveor call 800-377-6453, Ext. 1 for more information.

  • 5. Does PC*MILER have hazardous materials map data and routing capabilities?

    Yes, if PC*MILER|HazMatis also licensed. PC*MILER|HazMat generates point to point and street-level routes, mileage and driving directions for hauling hazardous materials and dangerous goods. Data is available in the U.S., Canada and Europe. Please contact an Enterprise Solutions Account Executiveor call 800-377-6453, Ext. 1 for more information.

  • 6. After installing PC*MILER I can't find some U.S. ZIP Codes.

    The problem may be occurring for one of the following reasons: 1) it can be categorized as a PO Box ZIP Code (see more details below), 2) it could be discontinued by the USPS and therefore no longer accessible in PC*MILER or 3) it could be a new ZIP Code that will be added to PC*MILER in an upcoming quarterly release. If it’s a PO Box ZIP Code, PO Box ZIP Codes that have an equivalent street address delivery ZIP Code were eliminated from PC*MILER 22 and newer versions. PO Box ZIP Codes that do not have an equivalent street address delivery ZIP Code (such as Grand Canyon, AZ) were retained in PC*MILER 22 and newer versions. Freight to be picked up from or delivered to a USPS facility should be routed using the street address delivery ZIP Code for that facility. PC*MILER 22 and newer versions include all ZIP Codes for which physical pickup or delivery of freight is possible.

  • General Map Features

  • 1. I’m zooming in on the PC*MILER map and I don’t see any streets.

    PC*MILER offers two types of map data installs. The first option is a highway-level road network that includes major roads, interstates and other higher-classed roads. A street-level data add-onis available for purchase that adds street-level map detail in select worldwide regions. Please contact an Enterprise Solutions Account Executiveor call 800-377-6453, Ext. 1 for more information.
  • 2. Are there different map styles to choose from in PC*MILER?

    Yes. In PC*MILER 26 and newer versions select Map menu > Styles… and 8 new map styles are provided. They include Classic, Contemporary, Default, Modern, Black and White, Night, Road Atlas, and Satellite*. (*North America only; also requires an Internet connection.)

  • 3. Why can’t I see a satellite map layer in PC*MILER?

    Access to satellite map imagery in North America was first released in PC*MILER 26. To see this map feature in PC*MILER 26 (or a newer version), select Map menu > Styles… and then select Satellite from the list. (The Styles option is also accessible using the right mouse menu in the RouteMap window.) To see the satellite images, the map must be zoomed in to at least Detail Level 10. (The zoom level is displayed in the title bar of the RouteMap window – as you zoom in, the detail level increases). If the zoom level is not sufficient, a message will be displayed in the bottom left corner of the map stating that this is the case. Satellite maps also require Internet connectivity on the computer where PC*MILER is installed, and a similar message will be displayed if there is no Internet connection detected.

Contact Support

  • Please note the version of your product in any correspondence so that we can answer your question more quickly.

    For PC*MILER Support:
    (PC*MILER and PC*MILER|Rail)
    Email: pcmsupport@alk.com
    Phone: 1-800-377-6453 (ext. 2)
    Phone: 1-609-683-0220 (ext. 2)

    NOTE: Support for PC*MILER|FuelTax was discontinued February 2015.

    Customer Service:
    If you have a question about your order, please contact your sales representative or email sales@alk.com.

 

 Back to Top