Support | PC*MILER

General

If you have an idea for a new feature, please email us. The PC*MILER Product Management team would love to hear from you. The feedback we receive from our customers is essential to the continuous enhancements we make to our products.
Open PC*MILER and go to the Help menu, then select About.

When selecting Help from within PC*MILER, some users receive an error that says, “There was a problem with the macro (1037).” This issue may occur if you try to use Help in a program that uses an older Help component, WinHlp32.exe, to display Help content. Because Windows Vista and later versions of Windows do not include WinHlp32.exe, you must install this component to open the PC*MILER *.hlp files.

For example, this issue may occur in the following situations:
  • You upgrade from Windows XP to Windows Vista or to Windows 7. Then, you try to use Help in a program that was installed on your Windows XP-based system.
  • You buy a new computer that has Windows 7 or Windows Vista preinstalled. Then, you install an older program that you used in Windows XP, and you try to use Help in that program.
  • You upgrade from Windows Vista or from Windows 7 to Windows 8 Consumer Preview. Then, you try to use Help in a program that was installed on your previous system.

The Windows Help component that is required in PC*MILER can be downloaded from: http://support.microsoft.com/kb/917607.

PC*MILER’s map database includes exit interchanges and ramp distances including partial interchanges, one-way ramps, one-way streets, one-way tolls, favoring right turns over left turns and gentle turns over sharp turns. For any of these reasons, the route and distances on the outbound portion of a round-trip can be different from the return portion.
Most differences in round-trip distances are small and are due to physical constraints in the road network such as differences in the length of ramps (a gentle 90-degree ramp is shorter than a 270-degree cloverleaf for the same maneuver). "Shortest" routes will rarely be more different than that, unless partial interchanges or one-way streets are part of the route. "Practical" routes can have larger differences because they consider travel time and tolls in addition to distance. When the travel time on a shorter non-interstate route is very nearly the same as on a longer interstate route, factors such as sharp turns and ramp distances are "tie breakers" causing routes to differ considerably in the two directions.

"Shortest" routes are least likely to have significant differences by direction. (Be aware, however, that these routes may have a longer drive time.) "Custom" routing and the "favor" feature can be used in specific corridors where you want to use an interstate or a non-interstate route in both directions.

A red exclamation point (!) will appear in the route window when alerts such as height restrictions, weight restrictions, 53-Foot restrictions, or geofence warnings occur along pertinent road segments in the generated route. Additional information about the specific warning is provided in the Drivers Report or the Detailed Route Report. For example, if a 53-foot warning is noted then a legal route for 53' equipment is either not possible under current state designations or would be so circuitous that you should either consider assigning smaller equipment or petitioning the state to designate a more direct access route. Users should check the legal requirements on these roads because they vary; for example, delivery may be legal, but stopping for food or services may not be.

53'/Twin Trailer routing uses roads that permit oversized trailers whenever possible. Where a 53'/Twin Trailer route is forced to use a restricted road, the Detailed Driving Directions for that route includes a warning, and a red exclamation point appears next to the stop in question in the route entry window after the route has been generated.

It can be one of the following reasons: 1) it can be categorized as a PO Box ZIP Code (see more details below), 2) it could be discontinued by the USPS and therefore no longer accessible in PC*MILER or 3) it could be a new ZIP Code that will be added to PC*MILER in an upcoming quarterly release. If it’s a PO Box ZIP Code, PO Box ZIP Codes that have an equivalent street address delivery ZIP Code were eliminated from PC*MILER 22 and newer versions. PO Box ZIP Codes that do not have an equivalent street address delivery ZIP Code (such as Grand Canyon, AZ) were retained in PC*MILER 22 and newer versions. Freight to be picked up from or delivered to a USPS facility should be routed using the street address delivery ZIP Code for that facility. PC*MILER 22 and newer versions include all ZIP Codes for which physical pickup or delivery of freight is possible.

Yes, by using the Import Custom Place wizard. Download the PC*MILER User’s Guide for assistance.

If you are running Symantec’s End Point Protection 11, you may need to remove application control in order for PC*MILER to run on Windows 7.

There are two options that you can attempt to speed up the system. One is a total local installation of PC*MILER on each workstation. This is done via the DVD directly on each person's computer. The other is to copy a portion of the data locally to each workstation, and modify a .cfg file. Please contact PC*MILER Technical Support for assistance. Another thing that may be affecting PC*MILER is a network antivirus program. We have had cases where Norton Enterprise antivirus was causing PC*MILER to load slowly. This is due to the program scanning all files across the network, as they are being copied down. Please contact PC*MILER Technical Support for assistance.

In PC*MILER 26 (or a newer version) there is no limit on the number of Via Point sets that a user can create. There is, however, a limit on the number of individual Via Points that the user can specify for each origin-destination combination or Via Point set. That limit is 12 individual Via Points per set.

It’s always best to make sure your files are backed up. If you don’t have the space to back up the entire install directory and must be selective, we recommend saving any type of customization files such as custom places, avoided/favored roads, saved geofences, custom vehicle profiles, and saved route files. Locations of these files for Version 26 and 26.1 are as follows:



Version 26:
  • Custom Places: C:\ALK Technologies\PMW260\NA\Options\user_places\user
  • Avoid/Favors:
    C:\ALK Technologies\PMW260\NA\Options\afRoutes.dat
    C:\ALK Technologies\PMW260\NA\Options\flattened_af.dat
    C:\ALK Technologies\PMW260\NA\Options\NAafSt.dat
  • Saved Geofences:
    C:\ALK Technologies\PMW260\NA\Options\geofences
  • Custom Vehicles Profiles:
    C:\ALK Technologies\PMW260\NA\Info\VehicleProfiles
  • Saved Route Files:
    C:\ALK Technologies\PMW260\NA\Options\*.r21
Version 26.1:
  • Custom Places:
    C:\ALK Technologies\PMW261\World\WW\Save\user_places\user
  • Avoid/Favors:
    C:\ALK Technologies\PMW261\World\WW\Save\ afRoutes.dat
    C:\ALK Technologies\PMW261\World\WW\Save\ flattened_af.dat
    C:\ALK Technologies\PMW261\World\WW\Save\ NAafSt.dat
  • Saved Geofences:
    C:\ALK Technologies\PMW261\World\WW\Save\ geofences
  • Custom Vehicle Profiles:
    C:\ALK Technologies\PMW261\World\Info\VehicleProfiles
  • Saved Route Files:
    C:\ALK Technologies\PMW261\World\WW\Save\ *.r21

General Error Messages

1. Go to: http://d2aep9fgmn0aio.cloudfront.net/vcredist_x86.exe
2. You will be prompted to download "vcredist_x86.exe"
3. Run this on the computer receiving the error

1. 1. Go to: http://d2aep9fgmn0aio.cloudfront.net/vcredist_x86.exe and download vcredist_x86.exe
2. Run vcredist_x86.exe on the computer receiving the error.

If the error is not resolved follow the steps below:
For a 32-Bit computer go to:
http://www.microsoft.com/en-us/download/details.aspx?id=1639
Download: NetFx20SP2_x86.exe

For a 64-bit computer go to:
http://www.microsoft.com/en-us/download/details.aspx?id=6523
Download: NetFx64.exe

Run on the download file on the computer receiving the error

When launching PC*MILER, I receive the following error:


To resolve, you will need to adjust your display settings to either 16-bit or 32-bit colors. Any other settings are not supported.

Windows XP/Windows Server 2003
1. Go to your Desktop Properties (Right-Click on the Desktop and choose Properties)


2. In the Settings tab, change the Color quality to 16 or 32-bit.


Windows 7/Windows Vista/Windows Server 2008
1. Right click on an empty space on the desktop and click on Screen Resolution.


2. Select the monitor Display you want to change the color bit depth for. NOTE: You will only be able to select a different display if you have more than one monitor connected.

3. Click on the Advanced settings link.


4. To Select from a List of All Display Modes
a. Click on the Adapter tab, and on the List All Modes button


b. Select the display mode with the screen resolution, color depth, and screen refresh rate that you want to use, and click on OK. NOTE: It is recommended to use a native screen resolution with a True Color (32-bit) color depth.

When launching PC*MILER, I receive the following error:

To resolve, you will need to adjust your display settings to either 16-bit or 32-bit colors. Any other settings are not supported.

Windows XP/Windows Server 2003
1. Go to your Desktop Properties (Right-Click on the Desktop and choose Properties)


2. In the Settings tab, change the Color quality to 16 or 32-bit.

PC*MILER 22/22.1 Specific

1. Go to: www.alk.com/tech/22/V22_v23ConflictFix.zip
2. Download: V22_v23ConflictFix.zip
3. Unzip the contents of the zip file to the folder PMW220\App (Default Location: C:\Program Files\ALK Technologies\PMW220\App)
4. Launch PC*MILER 22, if it returns the error "Initializing: alk_place.dll," download vcredist_x86.exe and run from: http://fleetsuite.alk.com/downloads/vcredist_x86.exe

1. Launch a Command Prompt (Start-->Run-->CMD <hit enter> )
2. In the Command Prompt, follow the steps below:

c: <hit enter>
cd \ <hit enter>
cd pro* <hit enter> (or progra~1 for command)
cd alk* <hit enter> (or alktec~1 for command)
cd pmw220 <hit enter>
cd app <hit enter>
notepad preferences.cfg <hit enter>
Add the following line below [Registration]
"DeviceType"=4
Save & Exit
Back in DOS:
del pcmiler.dat <hit enter>>
pcmlic<space>/regserver <hit enter>
pcmlic <hit enter>

3. Then e-mail your 25-character Product Key Code to pcmsupport@alk.com with your initial error message
4. Once the 25-character Product Key Code has been reset, you can then proceed with the activation.

1. Launch a Command Prompt (Start-->Run-->CMD <hit enter> )
2. In the Command Prompt, follow the steps below:

c: <hit enter>
cd \ <hit enter>
cd pro* <hit enter> (or progra~1 for command)
cd alk* <hit enter> (or alktec~1 for command)
cd pmw220 <hit enter>
cd app <hit enter>
notepad preferences.cfg <hit enter>
Add the following line below [Registration]
"DeviceType"=4
Save & Exit
Back in DOS:
del pcmiler.dat <hit enter>
pcmlic<space>/regserver <hit enter>
pcmlic <hit enter>

3. Then e-mail your 25-character Product Key Code to pcmsupport@alk.com with your initial error message
4. Once the 25-character Product Key Code has been reset, you can then proceed with the activation.

Follow these steps on the PC*MILER Server:
1. Launch a Command Prompt (Start-->Run-->CMD <hit enter>)
2. In the Command Prompt, follow the steps below:

c: <hit enter>
cd \ <hit enter>
cd pro* <hit enter> (or progra~1 for command)
cd alk* <hit enter> (or alktec~1 for command)
cd pmw220 <hit enter>
cd app <hit enter>
notepad preferences.cfg <hit enter>
Add the following line below [Registration]
"DeviceType"=4
Save & Exit
Back in DOS:
date <hit enter>
01-01-09 <hit enter>
del pcmiler.dat <hit enter>
pcmlic<space>/regserver <hit enter>
date <hit enter>
present date <hit enter>
pcmlic <hit enter>

3. Then e-mail your 25-character Product Key Code to pcmsupport@alk.com with your initial error message
4. Once the 25-character Product Key Code has been reset, you can then proceed with the activation.

PC*MILER 23/23.1 Specific

1. Open the PMW230(PMW231)\NA\Options\user_places\user folder (Default Location: C:\Program Files\ALK Technologies\PMW230\NA\Options\user_places\user) and delete all existing files
2. Browse to the PMWxxx\NA\Options folder (Default Location: C:\Program Files\ALK Technologies\PMWxxx\NA\Options)* and copy the files beginning with “ao”
3. Place the copy of the “ao” files in PMW230(PMW231)\NA\Options\user_places\user
4. Launch PC*MILER 23 (PC*MILER 23.1) and your Custom Place Manager should contain the custom places from the previous version

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\...

For Windows 7, Vista, or Server 2008:
1. Go to http://www.alk.com/tech/23/alk_libutil.zip. Download the file alk_libutil.zip. Unzip this to your PCMILER 23 App Directory (Default Location: c:\Program Files\ALK Technologies\PMW230\App).
2. Right-click on pcmlic.exe in the App Folder and go to Properties. Under the Compatibility tab, check “Run As Administrator”
3. Right-click on PCMWIN32.exe in the App Folder and go to Properties. Under the Compatibility tab, check “Run As Administrator”
4. Delete the file x32api.dll in your App folder (Default Location: c:\Program Files\ALK Technologies\PMW230\app\x32api.dll)
5. E-mail your 25-character Product Key Code to pcmsupport@alk.com with your issue so the key can be reset
6. Open the License Status (pcmlic.exe in App folder, Start>Programs>PCMILER 23>License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate manually* (after the key has been reset).

*When activating manually, click the link above where it is asking for the activation code to be directed to the website where your activation code will be generated.

For all other operating systems:
1. Go to http://www.alk.com/tech/23/alk_libutil.zip. Download the file alk_libutil.zip. Unzip this to your PCMILER 23 App Directory (Default Location: c:\Program Files\ALK Technologies\PMW230\App).
2. Delete the file x32api.dll in your App folder (Default Location: c:\Program Files\ALK Technologies\PMW230\app\x32api.dll)
3. E-mail your 25-character Product Key Code to pcmsupport@alk.com with your issue so the key can be reset
4. Open the License Status (pcmlic.exe in App folder, Start>Programs>PCMILER 23> License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate manually* (after the key has been reset).

*When activating manually, click the link above where it is asking for the activation code to be directed to the website where your activation code will be generated.

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\...

1. On the Server, browse to the PMW230 Share (Default Location: C:\Program Files\ALK Technologies\PMW230)
2. Set the Share Permissions to “Full Control” for the user group “Everyone” (Right-click on the PMW230 folder>Properties>Sharing)
3. If the error is still present, refer to the word document contained within the zip that can be downloaded from: http://www.alk.com/tech/Securitization_of_PCM.zip
4. Once the Security settings are corrected the License Error should be resolved

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\App

1. Go to: http://www.alk.com/tech/23/net.zip
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW230\App Folder (Default Location: C:\Program Files\ALK Technologies\PMW230\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file.
5. This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from: http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\...

1. Browse to your PMW230\App folder (Default Location: c:\Program Files\ALK Technologies\PMW230\app
2. Delete the file x32api.dll in your App folder (Default Location: c:\Program Files\ALK Technologies\PMW230\app\x32api.dll)
3. E-mail your 25-character Product Key Code to pcmsupport@alk.com with your issue so the key can be reset (If you do not know your Product Key Code, it can be found in the user.cfg file, located in the App folder, under Registration & SerialNum)
4. Open the License Status (pcmlic.exe in App folder, Start-Programs-PCMILER 23-License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate (Once the key has been reset).

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\App

1. Browse to your PMW230\App folder (Default Location: c:\Program Files\ALK Technologies\PMW230\app
2. Delete the file x32api.dll in your App folder (Default Location: c:\Program Files\ALK Technologies\PMW230\app\x32api.dll)
3. E-mail your 25-character Product Key Code to pcmsupport@alk.com with your issue so the key can be reset (If you do not know your Product Key Code, it can be found in the user.cfg file, located in the App folder, under Registration & SerialNum)
4. Open the License Status (pcmlic.exe in App folder, Start-Programs-PCMILER 23-License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate (Once the key has been reset).

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\...

1. Go to: http://d2aep9fgmn0aio.cloudfront.net/net.dat
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW230\App Folder (Default Location: C:\Program Files\ALK Technologies\PMW230\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file. Once the license is reset you can use this file to track where the licenses are in use.
5. This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from: http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\...

1. Copy the Bitmaps and NA Folders from the Server (\\'ServerName'\PMW230\) to the Local Installation (Default Location: C:\Program Files\ALK Technologies\PMW230\)
2. Browse to your PMW230 App Folder (Default Location: C:\Program Files\ALK Technologies\PMW230\App)
3. Open the User.cfg file in Notepad and remap the Directories section to match the changes

Example:
[Directories]
"CitiesDir"="C:\Program Files\ALK Technologies\PMW230\NA\Cities"
"LRBmpsDir"="C:\Program Files\ALK Technologies\PMW230\Bitmaps"
"LRGeoDir"="C:\Program Files\ALK Technologies\PMW230\NA\Places"
"LRGridDir"="C:\Program Files\ALK Technologies\PMW230\NA\DataCD"
"LRHelpDir"="C:\Program Files\ALK Technologies\PMW230\App"
"LRInfoDir"="C:\Program Files\ALK Technologies\PMW230\NA\Info"
"LRSaveDir"="C:\Program Files\ALK Technologies\PMW230\NA\Options"
"PolyDir"="C:\Program Files\ALK Technologies\PMW230\NA\Polygons"
"RegionDir"="NA"
"SpeechDir"="C:\Program Files\ALK Technologies\PMW230\NA\Info"

NOTE: For PC*MILER 23.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW231\...

PC*MILER 24/24.1 Specific

1. Open the PMW240\NA\Options\user_places\user folder (Default Location: C:\Program Files\ALK Technologies\PMW240\NA\Options\user_places\user) and delete all existing files
2. Browse to the PMW230\NA\Options folder (Default Location: C:\Program Files\ALK Technologies\PMW230\NA\Options) and copy the files beginning with “poi”
3. Place the copy of the “poi” files in PMW240\NA\Options\user_places\user
4. Launch PC*MILER 24 and your Custom Place Manager should contain the custom places from the previous version

NOTE: For PC*MILER 24.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW241\...

For Windows 7, Vista, or Server 2008:
1. Go to http://www.alk.com/tech/24/alk_license.zip. Download the file alk_license.zip. Unzip this to your PCMILER 24 App Directory (Default Location: c:\Program Files\ALK Technologies\PMW240\App).
2. Right-click on pcmlic.exe in the App Folder and go to Properties. Under the Compatibility tab, check “Run As Administrator”
3. Right-click on PCMWIN32.exe in the App Folder and go to Properties. Under the Compatibility tab, check “Run As Administrator”
4. Delete the file licp8.dat in your App folder (Default Location: c:\Program Files\ALK Technologies\PMW240\app\ licp8.dat)
5. E-mail your 25-character Product Key Code to pcmsupport@alk.com with your issue so the key can be reset
6. Open the License Status (pcmlic.exe in App folder, Start>Programs>PCMILER 24>License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate manually* (after the key has been reset).

*When activating manually, click the link above where it is asking for the activation code to be directed to the website where your activation code will be generated

For all other operating systems:
1. Go to http://www.alk.com/tech/24/alk_license.zip. Download the file alk_license.zip Unzip this to your PCMILER 24 App Directory (Default Location: c:\Program Files\ALK Technologies\PMW240\App).
2. Delete the file licp8.dat in your App folder (Default Location: c:\Program Files\ALK Technologies\PMW240\app\licp8.dat)
3. E-mail your 25-character Product Key Code to pcmsupport@alk.com with your issue so the key can be reset
4. Open the License Status (pcmlic.exe in App folder, Start>Programs>PCMILER 24>License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate manually* (after the key has been reset).

*When activating manually, click the link above where it is asking for the activation code to be directed to the website where your activation code will be generated

NOTE: For PC*MILER 24.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW241\...

1. On the Server, browse to the PMW240 Share (Default Location: C:\Program Files\ALK Technologies\PMW240)
2. Set the Share Permissions to “Full Control” for the user group “Everyone” (Right-click on the PMW240 folder>Properties>Sharing)
3. If the error is still present, refer to the word document contained within the zip that can be downloaded from http://www.alk.com/tech/Securitization_of_PCM.zip
4. Once the Security settings are corrected the License Error should be resolved.

NOTE: For PC*MILER 24.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW241\...

This error means that you are using a mismatching product key for your version of the PC*MILER software (i.e. Using a PC*MILER 24.1 license with PC*MILER 24 software). To resolve this, locate your correct 25-character product key code and reinstall the software.

1. Go to: http://www.alk.com/tech/24/net.zip
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW240\App Folder (Default Location: C:\Program Files\ALK Technologies\PMW240\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file.
This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 24.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW241\...

1. Go to http://d2aep9fgmn0aio.cloudfront.net/net.dat
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW240\App Folder (Default Location: C:\Program Files\ALK Technologies\PMW240\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file. Once the license is reset you can use this file to track where the licenses are in use.
5. This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from: http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 24.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW241\...

1. Copy the Bitmaps and NA Folders from the Server (\\'ServerName'\PMW240\) to the Local Installation (Default Location: C:\Program Files\ALK Technologies\PMW240\)
2. Browse to your PMW240 App Folder (Default Location: C:\Program Files\ALK Technologies\PMW240\App)
3. Open the User.cfg file in Notepad and remap the Directories section to match the changes

Example:
[Directories]
"CitiesDir"="C:\Program Files\ALK Technologies\PMW240\NA\Cities"
"LRBmpsDir"="C:\Program Files\ALK Technologies\PMW240\Bitmaps"
"LRGeoDir"="C:\Program Files\ALK Technologies\PMW240\NA\Places"
"LRGridDir"="C:\Program Files\ALK Technologies\PMW240\NA\DataCD"
"LRHelpDir"="C:\Program Files\ALK Technologies\PMW240\App"
"LRInfoDir"="C:\Program Files\ALK Technologies\PMW240\NA\Info"
"LRSaveDir"="C:\Program Files\ALK Technologies\PMW240\NA\Options"
"PolyDir"="C:\Program Files\ALK Technologies\PMW240\NA\Polygons"
"RegionDir"="NA"
"SpeechDir"="C:\Program Files\ALK Technologies\PMW240\NA\Info"

NOTE: For PC*MILER 24.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW241\...

PC*MILER 25/25.1 Specific

1. Browse to the PMW240\NA\Options folder (Default Location: C:\Program Files\ALK Technologies\PMW240\NA\Options) and copy the files beginning with “poi”
2. Place the copy of the “poi” files in PMW250\NA\Options\user_places\user
3. Launch PC*MILER 25 and your Custom Place Manager should contain the custom places from the previous version

NOTE: For PC*MILER 25.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW251\...

This error has to do with an issue with the Windows Management Instrumentation (WMI) losing connection. Follow the steps below to fix.

For Windows XP/Server 2003:
1. Click Start, Run and type the following command: rundll32 wbemupgd, UpgradeRepository. This command is used to detect and repair a corrupted WMI Repository.
2. Then re-test PC*MILER

For Windows Vista/7/Server 2008
1. Open an elevated Command Prompt window. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
2. Type the following command: winmgmt /salvagerepository

1. Delete the file licp9.dat in your App folder (Default Location: c:\ ALK Technologies\PMW250\app\licp9.dat)
2. Email your 25-character Product Key Code to mailto:pcmsupport@alk.com with your issue so the key can be reset
3. Open the License Status (pcmlic.exe in App folder, Start>Programs>PCMILER 25>License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate manually* (after the key has been reset).

*When activating manually, click the link above where it is asking for the activation code to be directed to the website where your activation code will be generated

NOTE: For PC*MILER 25.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW251\...

1. On the Server, browse to the PMW250 Share (Default Location: C:\Program Files\ALK Technologies\PMW250)
2. Set the Share Permissions to “Full Control” for the user group “Everyone” (Right-click on the PMW250 folder>Properties>Sharing)
3. If the error is still present, refer to the word document contained within the zip that can be downloaded from http://www.alk.com/tech/Securitization_of_PCM.zip
4. Once the Security settings are corrected the License Error should be resolved.

NOTE: For PC*MILER 25.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW251\...

This error means that you are using a mismatching product key for your version of the PC*MILER software (i.e. Using a PC*MILER 25.1 license with PC*MILER 25 software). To resolve this, locate your correct 25-character product key code and reinstall the software.

1. Go to: http://www.alk.com/tech/25/net.zip
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW250\App Folder (Default Location: C:\ ALK Technologies\PMW250\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file.
5. This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 25.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW251\...

1. Go to http://d2aep9fgmn0aio.cloudfront.net/net.dat
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW250\App Folder (Default Location: C:\ ALK Technologies\PMW250\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file. Once the license is reset you can use this file to track where the licenses are in use.
5. This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from: http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 25.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW251\...

1. Copy the Bitmaps and NA Folders from the Server (\\'ServerName'\PMW250\) to the Local Installation (Default Location: C:\Program Files\ALK Technologies\PMW250\)
2. Browse to your PMW250 App Folder (Default Location: C:\Program Files\ALK Technologies\PMW250\App)
3. Open the User.cfg file in Notepad and remap the Directories section to match the changes
Example:
[Directories]
"CitiesDir"="C:\Program Files\ALK Technologies\PMW250\NA\Cities"
"LRBmpsDir"="C:\Program Files\ALK Technologies\PMW250\Bitmaps"
"LRGeoDir"="C:\Program Files\ALK Technologies\PMW250\NA\Places"
"LRGridDir"="C:\Program Files\ALK Technologies\PMW250\NA\DataCD"
"LRHelpDir"="C:\Program Files\ALK Technologies\PMW250\App"
"LRInfoDir"="C:\Program Files\ALK Technologies\PMW250\NA\Info"
"LRSaveDir"="C:\Program Files\ALK Technologies\PMW250\NA\Options"
"PolyDir"="C:\Program Files\ALK Technologies\PMW250\NA\Polygons"
"RegionDir"="NA"
"SpeechDir"="C:\Program Files\ALK Technologies\PMW250\NA\Info"

NOTE: For PC*MILER 25.1 installs use the default directory of: c:\Program Files\ALK Technologies\PMW251\...

PC*MILER 26/26.1 Specific

1. Browse to the PMW250\NA\Options folder (Default Location: C:\ALK Technologies\PMW250\NA\Options) and copy the files beginning with “poi”
2. Place the copy of the “poi” files in PMW260\NA\Options\user_places\user
3. Launch PC*MILER 26 and your Custom Place Manager should contain the custom places from the previous version

NOTE: For PC*MILER 26.1 installs use the default directory of: c:\ALK Technologies\PMW261\...

This error means that the Windows Management Instrumentation (WMI) cannot be read by PC*MILER and needs to be reset.

To reset the WMI in Windows 7:
1. Open an elevated Command Prompt window. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
2. Verify the WMI repository is not corrupt by running the following command:
winmgmt /verifyrepository
a. If the repository is not corrupted, a “WMI Repository is consistent” message will be returned. Then go to step 4
b. If you get something other than “WMI Repository is consistent”, go to step 3

3. Run the following command: winmgmt /salvagerepository
a. If the repository salvage fails to work, then run the following command to see if it resolves the issue: winmgmt /resetrepository

4. Run the command: winmgmt /resetrepository
a. The first time you run this it will fail. It will issue stop commands to the services causing it to fail. It might take a couple minutes for the services to shut down. Run the command again. You actually may have to run it 3 times before it finally runs and completes on its own.

5. Reboot the system. Then re-test PCMILER.

1. Delete the file licp9.dat in your App folder (Default Location: c:\ ALK Technologies\PMW260\app\ licp9.dat)
2. Email your 25-character Product Key Code to pcmsupport@alk.com with your issue so the key can be reset
3. Open the License Status (pcmlic.exe in App folder, Start>Programs>PCMILER 26>License Status). Choose “Change License,” re-enter product key information (25-character key), and click to activate manually* (after the key has been reset).

*When activating manually, click the link above where it is asking for the activation code to be directed to the website where your activation code will be generated

NOTE: For PC*MILER 26.1 installs use the default directory of: c:\ALK Technologies\PMW261\...

1. On the Server, browse to the PMW260 Share (Default Location: C:\Program Files\ALK Technologies\PMW260)
2. Set the Share Permissions to “Full Control” for the user group “Everyone” (Right-click on the PMW260 folder>Properties>Sharing)
3. If the error is still present, refer to the word document contained within the zip that can be downloaded from http://www.alk.com/tech/Securitization_of_PCM.zip
4. Once the Security settings are corrected the License Error should be resolved.

NOTE: For PC*MILER 26.1 installs use the default directory of: c:\ALK Technologies\PMW261\...

This error means that you are using a mismatching product key for your version of the PC*MILER software (i.e. Using a PC*MILER 26.1 license with PC*MILER 26 software). To resolve this, locate your correct 25-character product key code and reinstall the software.

1. Go to http://www.alk.com/tech/25/net.zip
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW260\App Folder (Default Location: C:\ ALK Technologies\PMW260\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file.
5. This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from: http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 26.1 installs use the default directory of: c:\ALK Technologies\PMW261\...

1. Go to http://d2aep9fgmn0aio.cloudfront.net/net.dat
2. Download the file net.zip
3. On your server, extract the contents of this file (net.dat) to your PMW260\App Folder (Default Location: C:\ ALK Technologies\PMW260\app)
4. Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file. Once the license is reset you can use this file to track where the licenses are in use.
5. This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, refer to the word document contained within the zip that can be downloaded from: http://www.alk.com/tech/Securitization_of_PCM.zip

NOTE: For PC*MILER 26.1 installs use the default directory of: c:\ALK Technologies\PMW261\...

1. Copy the Bitmaps and NA Folders from the Server (\\'ServerName'\PMW260\) to the Local Installation (Default Location: C:\Program Files\ALK Technologies\PMW260\)
2. Browse to your PMW260 App Folder (Default Location: C:\Program Files\ALK Technologies\PMW260\App)
3. Open the User.cfg file in Notepad and remap the Directories section to match the changes

Example:
[Directories]
"CitiesDir"="C:\Program Files\ALK Technologies\PMW260\NA\Cities"
"LRBmpsDir"="C:\Program Files\ALK Technologies\PMW260\Bitmaps"
"LRGeoDir"="C:\Program Files\ALK Technologies\PMW260\NA\Places"
"LRGridDir"="C:\Program Files\ALK Technologies\PMW260\NA\DataCD"
"LRHelpDir"="C:\Program Files\ALK Technologies\PMW260\App"
"LRInfoDir"="C:\Program Files\ALK Technologies\PMW260\NA\Info"
"LRSaveDir"="C:\Program Files\ALK Technologies\PMW260\NA\Options"
"PolyDir"="C:\Program Files\ALK Technologies\PMW260\NA\Polygons"
"RegionDir"="NA"
"SpeechDir"="C:\Program Files\ALK Technologies\PMW260\NA\Info"

NOTE: For PC*MILER 26.1 installs use the default directory of: c:\ALK Technologies\PMW261\...

PC*MILER-AS/400

IBM has dropped support for adapter handlers after version 4.2. If you are using twin ax, you will have a problem and will need to get VD Drivers. If you are using Ethernet you shouldn't have any problems. You will have a problem with the NS Router, but you can get a patch for NetSoft drivers at www.netmanage.com.

If you go to the PC that contains the PC*MILER-AS/400 Bart icon, under the File menu there is the AS/400 Map control where you can select the option that allows everyone to see the maps.

The PC*MILER-AS/400 hangs a PC off of your AS/400 system to provide mileage to the AS/400 via data queues. A mileage server that runs on the PC listens to an input queue on the AS/400, and writes to an output queue that is specified in each request packet. PC*MILER products are NOT inter-version compatible. Meaning, you cannot run a PC*MILER 24 mileage server on the same PC as a PC*MILER 26 mileage server. The mileage servers are dependent on a PC*MILER mileage DLL that has the same name from release to release. A Multi-Version Switch (MVS) product is available now that will let you run multiple versions of PC*MILER together. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information about this product.

The current solution available is to set up two PCs so that you can easily run both versions. On the AS/400 side, you separate the two by the input queue that each listens too. If you will be running the PC*MILER Green Screen Interactive Programs, you will have to have two separate libraries. If mileage will be read from a custom application, you will have to direct the PC*MILER 26 requests, for example, to the PC*MILER 26 input queue, and the PC*MILER 25 requests, for example, to the PC*MILER 25 input queue that the mileage server is listening to.

You can run up to 10 pairs in a batch. Also, if you place them in batches by regions, it will process faster. Reason: When entering trips for a truck where start date for trips is the same, you cannot enter two trips within one minute or the beginning odometer reading will not change.

PC*MILER-UNIX/Linux

PC*MILER-UNIX does not allow the use of avoided or favored roads. This is partially because there are no maps that can be displayed, as in the Windows version. One option is to route using National Network, which will avoid more of the truck restricted roads. Another option is to pick more stops along your route, which will force it to stay on the most practical route.

With PC*MILER for Windows, you can set different road speeds for different types of roads, in each state, province, or estado. In PC*MILER-UNIX there are eight road classes, with eight set speeds, and this is used for all mileage generated, regardless of the states, provinces or estados through which a route travels.

Support is provided for AIX, HP-UX, Sun Solaris and Linux. Note that SCO is no longer supported.

PC*MILER|Connect

Not unless you want to upgrade your interface to include access to newer features and functionality. PC*MILER will continue to maintain support for existing APIs in future releases, unless otherwise notified in advance. There may be, however, slight modifications and fixes made so proper testing of your interface is always recommended.

First, double-check with your third party vendor for a list of the PC*MILER Solutions needed for the interface. Next, make sure you have PC*MILER and all relevant solutions installed. If all products are installed, check that each program is working. Next, click on Start, then Programs, then the PC*MILER version installed on the Connect Tester. This should bring up a window listing some general information about the product and some sample route files. If needed, you can also click on Start > Programs > PC*MILER 26 (or specific version installed)> Mapping. This should open a separate window that contains the PC*MILER map. If it does open, then PC*MILER|Mapping is working properly. If you are still having trouble contact PC*MILER Technical Support.

1. Go to C:\WINDOWS and open pcmserve.ini in Notepad
2. Make the following changes:

[Logging]
Enable=1
File=C:\ connect.log (This path is optional, the log will be created in the defined path)
Append=1
MaxStrLen=254

3. Run the Connect Tester (Start>Programs>PC*MILER XX>Connect Tester) to make sure the log is created in specified path
4. If the file is created, delete it. Then run through the program/code using PC*MILER|Connect to generate the log

PC*MILER’s suite of integration products offer a few ways in which to integrate its features into your applications: PC*MILER|Connect is an on-premise installed product that is the starting point for your integration needs. You can select the features you need access to for the version installed. PC*MILER|RouteMatrix is a set of high-end API calls that build on the functionality of PC*MILER|Connect. These APIs provide a more streamlined way of generating mileage, distance and time information from a large group of Origin/Destination pairs. The Multi-Version Switch, also an on-premise installed product, continues to build on the features of PC*MILER|Connect by allowing for the support of multiple versions to be installed on the same server instead of querying data from each individual version. PC*MILER Web Services is a hosted web service that interfaces PC*MILER with Web Services, .NET and Web-based applications. Contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 to learn more.

Yes. You need to set the road speeds in the default options menu (go to Route > Default Options > Road Speeds tab). Then open the pcmserve.ini file in Notepad (this file should be located in your C:\Windows folder), and make sure that you see a line that says: RoadSpeed=TRUE. Save the file, and then the road speeds will carry over into your other connected programs.

You are probably out of licenses. If you have a 5-user license, and three people have PC*MILER open, and two people have Excel open with the PC*MILER add-in enabled, then you are out of licenses and will get this error. The only way to fix it is to purchase additional licenses or make sure no one has PC*MILER or Excel with the PC*MILER add-in enabled when they don't need it. Contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for assistance with purchasing the correct license.

It is highly recommended that your tripopts.vp file be set to read-only. The default locations are as follows: C:\Program Files\ALK Technologies\PmwXXX\NA\Info\tripopts.vp (where “XXX” refers to the PC*MILER version number, for example Pmw260 for PC*MILER 26). To set these files to read-only, use the utility provided by your operating system.

PC*MILER|Connect allows users to write their own VBA macro in Access to calculate mileage from a table. A sample Access database is included with the Connect installation. See the PC*MILER|Connect User's Guide or Help files for more information.

RouteSync

To reset your password go to http://my.copilotgps.com/ForgotPassword.aspx and follow the instructions provided.

The first time you sign in to RouteSync, you will be prompted to validate the new RouteSync account. At the same time you will receive an email sent to the address you used to sign in, containing an activation link for your RouteSync account. You’ll need to open that email and click on the activation link; or alternatively, browse to the web page specified in the email and enter your email and activation code manually. If you are still having trouble contact PC*MILER Technical Support to activate your account.

In the back office, PC*MILER 26 or newer is needed along with a license for PC*MILER|Streets. In the cab CoPilot Truck 9 or newer is needed. If you are running CoPilot Truck on an OEM device please contact PC*MILER Technical Support to ensure that the integration to access RouteSync features is available.

PC*MILER|Mapping

1. Go to C:\WINDOWS and open pcmserve.ini in Notepad
2. Make the following changes:

[Logging]
Enable=1
File=C:\ map.log (This path is optional, the log will be created in the defined path)

3. Run the Map Tester (Start>Programs>PCMILER XX>Mapping) to make sure the log is created in specified path
4. If the file is created, delete it. Then run through the program/code using PC*MILER|Mapping to generate the log.

The following must be changed in DOS at the command prompt:
1. Click on Start > Run and type: command and hit [enter]
2. Type: cd \ and hit [enter]
3. Type: cd winnt (or windows) and hit [enter]
4. Type: copy pcmserve.ini pmwssrv.ini and hit [enter]
5. Type: y to overwrite if prompted.
6. Type: exit and hit [enter]

Yes. When PC*MILER|Mapping is installed, a sample file is included. It is located in: C:\ALK Technologies\PMWXXX\EXCEL (where XXX is the version number, e.g. 260 or 261). The sample file is named MAPFNS.XLS. Instructions are provided in the file.

PC*MILER|Spreadsheets

If you are running Microsoft Office 2003 (or older):
1) Open Excel and in the top tool bar menu, go to Tools > Add-Ins… > Browse.
2) Navigate to the folder where PC*MILER is installed and go to the Excel folder. The default location of the Excel folder is …\ALK Technologies\PmwXXX\Excel. (where “XXX” refers to the PC*MILER version number, for example Pmw260 for PC*MILER 26.)
3) In the …\Excel folder, click on the Pcmsrv32.xla, file then click OK.
4) In the Add-Ins dialog box, "PC*MILER|Spreadsheets" will appear in the list of products with a check next to it. This confirms that the Add-In is activated.
5) Click OK to continue. The setup is now complete

If you are running Microsoft Office 2007:
1) Open Excel and click on the Microsoft symbol in the upper left-hand corner of the screen.
2) In the list that opens, click on the Excel Options button at the bottom.
3) In the dialog box that opens, in the left-hand column menu click on Add-Ins.
4) In the right-hand side of the dialog box, there's a drop down menu next to Manage. Select Excel Add-Ins if it is not already selected, then click the Go button to continue.
5) In the Add-Ins dialog box that opens, click Browse and navigate to the folder where PC*MILER|Spreadsheets is installed and go to the Excel folder. The default location of the Excel folder is …\ALK Technologies\PmwXXX\Excel. (where “XXX” refers to the PC*MILER version number, for example Pmw260 for PC*MILER 26.)
6) In the …\Excel folder, click on the Pcmsrv32.xla file, then click OK.
7) In the Add-Ins dialog box, "PC*MILER|Spreadsheets" will appear in the list of products with a check next to it. This confirms that the Add-In is activated.
8) Click OK to continue.

If you are running Microsoft Office 2010:
1) Open Excel and click on File then Options to open the Excel Options dialog.
2) In the dialog box that opens, in the left-hand column menu click on Add-Ins.
3) In the right-hand side of the dialog box, there's a drop down menu next to Manage. Select Excel Add-Ins if it is not already selected, then click the Go button to continue.
4) In the Add-Ins dialog box that opens, click Browse and navigate to the folder where PC*MILER|Spreadsheets is installed and go to the Excel folder. The default location of the Excel folder is …\ALK Technologies\PmwXXX\Excel. (where “XXX” refers to the PC*MILER version number, for example Pmw260 for PC*MILER 26.)
5) In the …\Excel folder, click on the Pcmsrv32.xla file, then click OK.
6) In the Add-Ins dialog box, "PC*MILER|Spreadsheets" will appear in the list of products with a check next to it. This confirms that the Add-In is activated.
7) Click OK to continue.

Yes. When PC*MILER|Spreadsheets is installed, sample files are included. They are located in: C:\ALK Technologies\PMWXXX\EXCEL (where “XXX” is the version number, e.g. 260 or 261). The sample files are named DEMO_NA.xls, DEMO_NA_TOLL.xls, DEMO_WW.xls, and PCMILER Intermodal.xls. Instructions are provided in the files.

You are using a 16 bit version of PC*MILER|Spreadsheets with Excel 97 or higher. You need to use a 32 bit version of PC*MILER and PC*MILER|Spreadsheets with these versions of Excel.

Yes, here is a scenario: There are 4 columns that are set up as follows: origin city, origin state, destination city, destination state. You want the miles for the route from these 4 columns to appear in the fifth column. Here is the formula you need to enter: =miles(a1&","&b1, c1&","&d1)

Yes. Using PC*MILER|Spreadsheets you can construct a formula to determine the distance in both directions and calculate the average. For example, in an Excel spreadsheet, if your origin locations are in column A and your destination locations are in column B, rather than entering the formula:
=MILES(A1,B1)

In cell C1, you could enter this formula instead:
=AVERAGE(MILES(A1,B1),MILES(B1,A1))

The resulting distance is guaranteed to be the same regardless of the order of A and B.

[I have added the PC*MILER|Spreadsheets add-in to my computer with Excel 2007/2010. Now when I start Excel I get the following error message: "Repairs to 'ASAP Utilities.xla' Excel was able to open the file by repairing or removing the unreadable content. This workbook has lost its VBA project, ActiveX controls and any other programmability-related features."]



You get this error because during the installation of MS Office 2007/2010,"Visual Basic for Application" was not installed. To solve this you need to change your installation of MS Office.
1. Close Excel if it is open.
2. In the Windows Control Panel choose "Add or Remove Programs" (or “Programs and Features” in Windows Vista or Windows 7).
3. Select “Microsoft Office” in the list and click on the Change button.
4. Choose "Add or Remove Features" and click on the Continue button.


5. Select "Visual Basic for Applications" in the "Office Shared Features" list and set it to "Run from My Computer". Then click on the Continue button.


6. After the installation is finished you will be able to use the PC*MILER|Spreadsheets add-in.

1. Open Excel
2. Click on File>Options
3. Select “Add-ins”
4. Click the “GO” button by “Manage: Excel Add-Ins”
5. Unselect all PC*MILER add-ins and select 'OK’
6. Close Excel
7. Go to http://d2aep9fgmn0aio.cloudfront.net/38019_UpdateExcel2010.zip
8. Download 38019_UpdateExcel2010.zip
9. Extract the zip to your PMWXXX\Excel folder (Default Location: c:\Program Files\ALK Technologies\PMW240\Excel) or any other folder
10. Open Excel 2010
11. Click on File>Options
12. Select “Add-ins”
13. Click the “GO” button by “Manage: Excel Add-Ins”
14. Select Browse
15. Then Browse to your PMW240\Excel Folder (Or other folder you placed the files in) and select the PCMSRV32.xla

PC*MILER|BatchPro

When selecting Help from within PC*MILER some users receive an error that says, “There was a problem with the macro (1037).” This issue may occur if you try to use Help in a program that uses an older Help component, WinHlp32.exe, to display Help content. Because Windows Vista and later versions of Windows do not include WinHlp32.exe, you must install this component to open the PC*MILER *.hlp files.

For example, this issue may occur in the following situations:

  • You upgrade from Windows XP to Windows Vista or to Windows 7. Then, you try to use Help in a program that was installed on your Windows XP-based system.
  • You buy a new computer that has Windows 7 or Windows Vista preinstalled. Then, you install an older program that you used in Windows XP, and you try to use Help in that program.
  • You upgrade from Windows Vista or from Windows 7 to Windows 8 Consumer Preview. Then, you try to use Help in a program that was installed on your previous system.

The Windows Help program that is required in PC*MILER can be downloaded from: http://support.microsoft.com/kb/917607.

If you also have PC*MILER|Streetsinstalled and licensed, local street addresses in an origin/destination pair must be separated from the city or lat/long data by a semicolon in PC*MILER|BatchPro. For example: “Princeton, NJ;974 Lincoln Highway” or “08540; 974 Lincoln Highway”.

PC*MILER|BatchPro can be run from your PC’s command line without invoking the user interface. You can either type the command “batchw32.exe” at the prompt, or call it from another application or batch file. This feature is useful for scheduled runs, running a sequence of batch files, or for running BatchPro from another application – for example, executing an overnight batch run . To set up BatchPro to run in command-line mode, you must adjust your pcmbatch.cfg file so that the CommandLine option is set to 1 (0 is the default setting). The .cfg file is located by default in the same directory as the BatchPro executable (batchw32.exe).

Discontinued Products

(Dated August 3, 2011) -- The PC*MILER 25 release (released in June 2011) marked the final version release of PC*MILER|Basic. The last order date to receive this product was December 31, 2011. ALK will continue to provide technical support for PC*MILER|Basic until April 1, 2013. At that time, no further support will be provided for any version of PC*MILER|Basic. If you are using any version of PC*MILER|Basic, we encourage you to evaluate your current PC*MILER license and begin your transition to other PC*MILER products and services, if you haven’t done so already. Please contact an Enterprise Solutions Account Executiveor call 800-377-6453, Ext. 1 for assistance.

(Dated March 8, 2011) -- The Version 24 release of PC*MILER-UNIX SCO marked the final version release of the SCO platform offering (released in January 2011). The last order date to receive this version release was October 1, 2011. ALK will continue to provide technical support on PC*MILER-UNIX SCO until December 31, 2013. At that time, no further support will be provided for any version of the PC*MILER-UNIX SCO platform offering. If you are using any version of PC*MILER-UNIX SCO, we encourage you to evaluate your current PC*MILER license and begin your transition to other PC*MILER products and services. With this End-of-Life notification we are pleased to offer other PC*MILER products that provide functionality that is similar to PC*MILER-UNIX SCO. Please contact an Enterprise Solutions Account Executiveor call 800-377-6453, Ext. 1 for assistance.

Contact Support

  • Please note the version of your product in any correspondence so that we can answer your question more quickly.

    For PC*MILER Support:
    (PC*MILER and PC*MILER|Rail)
    Email: pcmsupport@alk.com
    Phone: 1-800-377-6453 (ext. 2)
    Phone: 1-609-683-0220 (ext. 2)

    NOTE: Support for PC*MILER|FuelTax was discontinued February 2015.

    Customer Service:
    If you have a question about your order, please contact your sales representative or email sales@alk.com.

 

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