Support: PC*MILER|Rail

General Information

A new version of PC*MILER|Rail is released on a when and if available basis. Supplemental updates of data are provided periodically on a when and if available basis.

ALK creates and maintains the North American rail network map database that is used in PC*MILER|Rail. Railinc’s Industry Reference Files are used to obtain the list of active railroads, freight stations and junction interchanges. The rail line data and routing attributes were originally developed using railroad timetables, and are now maintained internally at ALK using information from railroads and Surface Transportation Board (STB) Decision Notices, as well as industry magazines.

If you have an idea for a new feature, please email us. The PC*MILER Product Management team would love to hear from you. Your feedback helps us in making continuous updates to our products.

To report a rail data issue, please click on “Email Data Correction” under the Help menu in PC*MILER|Rail.

This will open a form that allows you to fill in the details of your request.

Yes. There are several options available to PC*MILER|Rail customers who need access to the rail data for use within other applications. Licensing costs depend on the usage and what data attributes are required. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

This issue occurs if you try to open Help in a program that uses an older Help component, WinHlp32.exe, to display the Help content. Because Windows Vista and later versions of Windows do not include WinHlp32.exe, you must install this component to open the Help files.

You’ll need to obtain the WinHlp32.exe file for your version of Windows. To get the correct version for your operating system, you must know whether you have a Windows 32-bit or Windows 64-bit system. On your desktop, right-click Computer (or the equivalent) and select Properties from the menu. Look under “System” to see which version you are running.

Go to the following Microsoft support link for further instructions:

General Feature Use

Open up PC*MILER|Rail and go to the Help menu, then select About.

PC*MILER|Rail is used by the railroads to compute distances for mileage-based Fuel Surcharge calculations. Some railroads use mileage from PC*MILER|Rail Practical routing, while others use Shortest route distances, for their fuel surcharge calculation. The Fuel Surcharge Route Formula in PC*MILER|Rail allows users to generate distances specifically for fuel surcharge applications, without having to remember whether Practical or Shortest is used for each of the railroads in the move.

The Single Route (also referred to as Standard Route or Interactive Routing) is recommended for purposes that require accurate mileage when specific railroads and junctions are known. Each RR and junction interchange along the route must be specified to run the route successfully.

The AutoRouter is a feature provided to help users generate interline routes without having to select the individual railroads or junction interchanges. The program lists all the railroads at origin and destination, and then outputs multiple routes. AutoRouter generates one route for each ORR-TRR combination, and algorithmically selects the most appropriate junction interchange, where necessary. However, when one or more railroads serve both origin and destination, then only those local (single carrier) routes are displayed by default.

In AutoRouter, if Exclude Terminal Switch is selected, then those routes that require a junction transfer (terminal switching) at the origin or destination are excluded from the output.

If desired, the user can double-click a route generated by the AutoRouter modify it, and then re-run it to get distances for the changed route.

Fuel Surcharge routing is not available with the AutoRouter, it’s only available in the Single Route option.

Yes. Custom names can be added to the database through the Windows Interactive version, or by updating the Override text files. Custom names or overrides for station names, ERPC codes, FSAC and SPLC, provide users a way to run routes to locations that are not recognized by the installed version of PC*MILER|Rail for reasons such as: station names from your input file have spelling variations with corresponding registered names in the Railinc Centralized Station Master; newly registered stations are waiting to be added in the next quarterly data update; or custom location names were used instead of the station names.

Please refer to the User Guide or Help menu for more information on how to add custom names.

Yes. This information is available in the PC*MILER|Rail User’s Guide and from the Help menu in the Windows Interactive version.

Intermodal freight transportation involves multiple modes of transport, for example, cargo is picked up at the shipper’s facilities in a trailer or container, driven by truck to an intermodal rail terminal, loaded onto a railroad flatcar, moved by train to another rail terminal near the destination, and then delivered to its final destination by truck.

Intermodal trains run only from specific stations (intermodal terminals) and often have different routes compared to other types of freight trains. For origin-destination combinations where intermodal trains use a different route than general merchandise trains, the intermodal route option will provide a more realistic route and mileage than the "practical" (default) route option.

All freight stations have SPLC codes. However, some locations displayed on the map or included in the detailed route report as points along the route that are not freight stations will not have corresponding SPLC codes.

If you are running Symantec’s End Point Protection 11, you may need to remove application control in order for PC*MILER|Rail to run on Windows 7.

PC*MILER | Rail-Connect

Not unless you want to upgrade your interface to include access to newer features and functionality. PC*MILER|Rail will continue to maintain support for existing APIs in future releases, unless otherwise notified in advance. We recommend proper testing of your interface prior to production to make sure that everything works as expected.

You are probably out of licenses. If you have a 5-user license, and three people have PC*MILER|Rail open, and two people have Excel open with the PC*MILER|Rail-Spreadsheets add-in enabled, then you are out of licenses and will get this error. You may either purchase additional licenses or make sure users close PC*MILER|Rail and disable the PC*MILER|Rail-Spreadsheets Add-In in Excel when they don't need it.

PC*MILER | Rail-Spreadsheets

Yes. When PC*MILER|Rail-Connect is installed, PC*MILER|Rail-Spreadsheets also installs along with sample files. They are located in: C:\ALK Technologies\PCRWINxx\Excel (where “xx” is the version number, e.g. 18 or 19). The sample file is named PCRSTEST.XLS. Instructions are provided in the file.

PC*MILER | Rail-BatchPro

Yes. PC*MILER|Rail-BatchPro can be run from your PC’s command line without invoking the user interface. You can either type the command “pcrbatch.exe” at the prompt, or call it from another application or batch file. This feature is useful for scheduled runs, running a sequence of batch files, or for running Rail-BatchPro from another application – for example, executing an overnight batch run. To set up Rail-BatchPro to run in command-line mode, you must adjust your pcrbatch.cfg file so that the Command Line option is set to 1 (0 is the default setting). The .cfg file is located by default in the same directory as the BatchPro executable (pcrbatch.exe).

Contact Support

  • Please note the version of your product in any correspondence so that we can answer your question more quickly.

    For PC*MILER Support:
    (PC*MILER and PC*MILER|Rail)
    Phone: 1-800-377-6453 (ext. 2)
    Phone: 1-609-683-0220 (ext. 2)

    NOTE: Support for PC*MILER|FuelTax was discontinued February 2015.

    Customer Service:
    If you have a question about your order, please contact your sales representative or email


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