Support | PC*MILER Web Services

General Information

Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for assistance.

No, we do not charge tax on PC*MILER Web Services orders because users are only receiving access to an online service. The only time tax is charged is when we are physically shipping media (e.g. an Install DVD).

If you have an idea for a new feature, email us. We’d love to hear from you. The feedback we receive from our customers is essential to the continuous enhancements we make to our products.

Integration

Yes, the first place to start is the WSDL. See the PC*MILER Web Services User’s Guide or online Help file for help. If you need additional information, sample code is provided here.

The Web Services Definition/Description Language (WSDL) is an XML-based representation which provides a model to describe a web service, in this case PC*MILER Web Services. A client program connecting to a web service can read the WSDL to determine what functions are available on the server. Any special datatypes used are embedded in the WSDL file in the form of XML Schema. The client can then use SOAP to actually call one of the functions listed in the WSDL. Information on the WSDL can be found in the PC*MILER Web Services User’s Guide.

Not unless you want to upgrade your interface to include access to newer features and functionality. PC*MILER Web Services will continue to maintain support for existing APIs in future releases, unless otherwise notified in advanced. There may be, however, slight modifications and fixes made so proper testing of your interface is always recommended. If new features are added, the WSDL will change so please monitor your interface closely. New feature descriptions are always included in the beginning of the PC*MILER Web Services User’s Guide.

Updates & Patches

Yes. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for assistance.

A new version of PC*MILER Web Services is released once a year. Quarterly data updates and other enhancements are periodically made available to users between version releases.

ALK’s North American routing, mapping, toll data, and ZIP/Postal Code databases are released both annually and quarterly. All PC*MILER Web Services users can access the current version release’s dataset. Premium and Premium-Worldwide users can, in addition, access current quarterly release datasets for the current version and past annual release datasets for the versions available in the service. Your Feature Level will determine which quarterly releases of data, and which components of a quarterly release, will be made accessible to you.

Lite Users can access:
• Annual and Quarterly ZIP/Postal Code updates (data in U.S. and Mexico)
• Annual and Quarterly City Point updates (data in U.S., Mexico and Canada)

Standard and Standard-Worldwide Users can access:
• Annual and Quarterly ZIP/Postal Code updates (data in U.S. and Mexico)
• Annual and a Semi-Annual Canadian Postal Code update
• Annual and Quarterly City Point updates (data in U.S., Mexico and Canada)

Premium and Premium-Worldwide Users can access:
• Annual and Quarterly ZIP/Postal Code updates (data in U.S. and Mexico)
• Annual and Quarterly Toll data updates (data in U.S. and Canada)
• Annual and Quarterly Routing and map data updates (data in U.S., Canada and Mexico)
• Annual and a Semi-Annual Canadian Postal Code update
• Annual and a Semi-Annual Standard Point Location Code (SPLC) update
• Annual and Quarterly City Point updates (data in U.S., Mexico and Canada)

If you are a Premium or Premium-Worldwide User, you have the choice of upgrading the North American routing dataset to access quarterly releases or staying with the base version release dataset instead. To access quarterly routing and map datasets in your interface, a simple field value change is needed. The DataVer field determines whether the base version dataset or the quarterly release dataset will be accessed. When ALK releases a new version, all users are automatically updated to that version, unless you set the DataVer field to a specific version of your choice. The User’s Guide will help you choose the right DataVer field setting.

When an update or patch is available, an email correspondence is sent to licensed users. To make sure all applicable parties in your organization receive update notifications, email us with these contact names and email addresses. Make sure you identify what types of news you’d be interested in receiving. For example: general news, information about updates and patch releases, and/or the eNewsletter. Quarterly update notifications are sent via email from replies@alk.com in HTML format. Please add this email to your email provider’s Safe Sender/Recipients List to ensure that you receive all related emails.

Features

The User Guide can help. See the Feature Level table for more information.

If you are a licensed Premium or Premium-Worldwide user, then yes. Please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for assistance.

Yes, by using PMWSGeoCode. There are three primary functions, though other functions are available, including 1) address validation, 2) translation of a lat/long into a city/state, 3) translation of a city/state into a lat/long. A pick list of the best matches is included. Batch geocoding is also available.

You need to use the CountryPostalCode field of LocationInputType to filter the results by country. If you only want U.S. ZIP Codes, you need to set that element to ‘US’. You also need to make sure that the GeoList element of GeoLocType is set to “N”; otherwise the filtering by country will be disabled.

There’s only a “Country” field for the input location. The Country field is not meant to show the Country of where the match is. It is the input argument in case you want to set the “NL Abbreviation Setting” where the geocoder would read in either Nuevo Leon, Mexico and/or New Foundland and Labrador, Canada.

If the number of report instances is greater than 20, the request is considered a batch request and sent to the batch application pool. If this value is greater than 100, an error is returned stating that the trip limit is exceeded. In addition to batching report requests, you can do batch processing of trips and batch geocoding.

No. North America accounts do NOT access the .1 versions in PC*MILER Web Services. Only customers who have one of our Worldwide feature levels have access to .1 data.

Yes, you can make calls to the Worldwide service for North American addresses. However, keep in mind that the Worldwide release is released after the North American release and may include slight differences.

If you are using street-level routing (accessible to Premium or Premium-Worldwide users) but putting in City/State or ZIP/Postal Codes, it will clean up your route and the mileage may be off. If you are using City/State or ZIP/Postal Codes, then use Highway Only for a clean route and proper mileage. Highway Only is the default for PC*MILER Web Services for those who aren’t a Premium or Premium-Worldwide user.

Yes. CiteInt for the Geotunneling report can be specified as .1 if they’d like greater granularity of points on the route.

It’s defined as a report that returns lat/longs at specified intervals along the trip that may be used to determine how close a particular geographic location is to any point on the route.

Yes, you can customize reports. PC*MILER Web Services will output a structure for each line of information in a report. Users can do whatever they want with each element of that structure. Each element represents the string containing a specific piece of information.

Canadian Postal Codes are only accessible to Standard, Standard-Worldwide, Premium, or Premium-Worldwide users. In the PC*MILER database, Canadian cities are stored in the database differently than U.S. cities. Canadian cities are stored and then sorted first by a city name that does not include a Postal Code and then by cities that do have a Postal Code afterwards. For example, if you look up Florenceville, NB, the Florenceville, NB city point is returned, which is the geographic center of that city. If you want to get the Postal Code back for this city, your request needs to have the specific Postal Code as the input.

Yes. If you enter a city/state or street address, the key ZIP Code will be returned (the ZIP Code designated as the most centralized location related to the ZIP Code). For example, if you entered Princeton, NJ as the input, “08540” would be returned in the output structure even though there are other ZIP Codes available that are related to this city.

Yes, a customer can load his own POIs and then have a clicking option to get details of that POI. All you need to do is to write client-side code in JavaScript. In other words, you can gain access to this functionality if you write the code yourself.

Contact Support

  • Please note the version of your product in any correspondence so that we can answer your question more quickly.

    For PC*MILER Support:
    (PC*MILER and PC*MILER|Rail)
    Email: pcmsupport@alk.com
    Phone: 1-800-377-6453 (ext. 2)
    Phone: 1-609-683-0220 (ext. 2)

    NOTE: Support for PC*MILER|FuelTax was discontinued February 2015.

    Customer Service:
    If you have a question about your order, please contact your sales representative or email sales@alk.com.

 

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