Support | PC*MILER Worldwide

 

General Information

ALK’s map data for North America is compiled, developed, and maintained by a dedicated team of GIS Engineers who continuously update the map database adding new roads, communities, and addresses.

ALK uses numerous sources to obtain official information on bridge heights and clearances, load limits, weight limits and allowances, one-way road designations, left-hand and dangerous turn restrictions, urban road classifications, as well as hazmat, truck-restricted, truck-designated and truck-prohibited roads. Every vehicle and time-based toll cost in North America is sourced from the respective toll authorities.

For certain countries around the world, HERE (formerly NAVTEQ) data is integrated into PC*MILER|Worldwide. If you need more information about map data, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

236 countries are included in PC*MILER|Worldwide, with nearly 8.5 million Km of highway-level coverage and over 1.5 million cities. An additional 30 million Km of street-level coverage is available with purchase of the relevant PC*MILER|Streets modules.

If you are interested in particular countries or regions, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

Street level coverage is available through purchase of Data Add-Ons for:
• USA
• Canada
• Europe (including Russia)
• Oceania (Australia & New Zealand)
• South America (Argentina & Brazil)
• Middle East (Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE)
• Africa (Egypt, Lesotho, Morocco, Namibia, South Africa)
• Asia (India)


Street level coverage for additional geographic areas will be added going forward. If you are interested in particular countries or regions, please contact an Enterprise Solutions Account Executive or call 800-377-6453, Ext. 1 for more information.

Contact Support

  • Please note the version of your product in any correspondence so that we can answer your question more quickly.

    For PC*MILER Support:
    (PC*MILER and PC*MILER|Rail)
    Email: pcmsupport@alk.com
    Phone: 1-800-377-6453 (ext. 2)
    Phone: 1-609-683-0220 (ext. 2)

    NOTE: Support for PC*MILER|FuelTax was discontinued February 2015.

    Customer Service:
    If you have a question about your order, please contact your sales representative or email sales@alk.com.

 

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