Please have your Product Key Code on hand before beginning the installation process. It will be emailed to you from alkservices@alk.com in an email with the subject line “PC*MILER|Rail XX Software Order…” (Enterprise License customers excluded). “(Citrix/Terminal Services)” will be included in the Product Key email confirming that you have purchased a Citrix or Terminal Services license. If not, please contact an Enterprise Solutions account executive to purchase the correct license and request one Product Key Code for each individual server you are installing to.
Uninstalling an Older Version
If you need to uninstall a previous version of PC*MILER|Rail on the computer that you are now installing to, you must do it before installing the new version. If you do not need to uninstall, you can have both versions of the desktop program installed on the same system. Please note that PC*MILER|Rail-Connect and PC*MILER|Rail-BatchPro will be updated to the new version.
Before Installing
Please double-check that the emailed Product Key Code lists all purchased components. For example, the code shown below unlocks the following components: PC*MILER|Rail, PC*MILER|Rail-Connect, PC*MILER|Rail-BatchPro.
Product Key Code: 3QYKJ-V2KJ7-KJ2F5-82KJ2-KJ2F2
Purchase Details: == PC*MILER|Rail XX (Citrix/Term Serv), Connect, BatchPro
Only a qualified Citrix administrator should be installing PC*MILER|Rail on a Citrix system. With Citrix in Install Mode, follow the steps in Single User (Non-Network) Installation.
If you were using another version of PC*MILER|Rail with PC*MILER|Rail-Connect and/or PC*MILER|Rail-BatchPro in your Citrix environment, there may be existing files that require deletion. Citrix and Terminal Servers can have multiple copies underneath C:\Users\<username>\Windows, C:\Documents and Settings\ <username>\Windows or in %homedir%\windows like H:\Windows. Copies of the pcrsrv.ini and pcrsrvXX.ini (“XX” being a version number) should be deleted from any location outside of C:\WINDOWS.
Before Using PC*MILER|Rail
Citrix supports 16 bit and 24 bit color, while PC*MILER|Rail supports 16 bit and 32 bit color. A Citrix end user must set the color resolution on their workstation to 16 bit before they log into a Citrix server to run PC*MILER|Rail. If an end user has their color resolution set to 32 bit and logs in to Citrix, the Citrix software will adjust it downward to 24 bit prior to loading PC*MILER|Rail, and the application will fail to load.
