This error can occur after the Hardware ID has changed on your PC—often after a major hardware or software update. To fix it, your 25-character Product Key Code must be reset.
- Email your Product Key Code to pcmsupport@alk.com. You can find your key code by opening the PC*MILER License Tool that was installed with your software.
- You will receive a notification when your code has been reset.
- Delete the file licp9.dat file in your App folder (Default Location: c:\ALK Technologies\PCMILERXX\App).
- Open the License Status (ALK.PCMiler.LicenseTool.exe in the App folder), choose Add License. Re-enter product key information and click to activate.
- Confirm Activation.
NOTE: For our Support Team to reset your key code, your license must be under a support contract.
SPECIAL: For Step 3, the file to be deleted differs in PC*MILER 23 and 24.
- PC*MILER 23: x32api.dll
- PC*MILER 24: licp8.dat
SPECIAL: For Step 4, the License Status application is named pcmlic.exe in versions 27 and below.
