Custom Data

• Backing Up Your Custom Files (Strongly Suggested)
• What is an ALK ID or CoPilot ID?
• PCMILER - Enable 'Add Places' on Workstations without Local Settings
• Why do I get an Invalid P.O. Box error when I enter a ZIP Code?
• Export Custom Places
• Export Custom Roads from PC*MILER to flattened_af.dat file
• Import a Route into PC*MILER

General Information

• What is PC*MILER?
• How do I download the latest version of PC*MILER?
• How do I contact PC*MILER technical support or sales?
• How can I join or unsubscribe from ALK’s mailing lists?
• How often do you release a new version of PC*MILER?
• Is PC*MILER available in a GPS option?
• How do I suggest a new feature?
• Can I receive Beta releases of PC*MILER?
• Who is ALK's press contact?
• How do I add street level or international map data?
• Does PC*MILER have an exclusive 64-bit architecture?
• What add-ons does the PC*MILER Software include?
• Which operating systems support PC*MILER?
• How do I add new features to existing PC*MILER software?
• Which PC*MILER products and services have been discontinued?
• How do I hide drive times on the map?

License Errors

• I receive a -706 error. | Does Not Match Hardware Specified
• I receive a -712 or -734 error. | File Replacement
• I have a User Count Exceeded error. | Network License
• I receive a -707 error. | Multi-User Sharing
• I receive a -710 error. | License Crash
• I receive a -105 through -132 error. | WMI Corruption
• My Multi-user network license keeps giving me this error: “You have 1 license. There are already 1 people using the product.”
• When I try to activate PC*MILER, I get the error: “UNC Path is required.”

Multi-Version Switch

• MVS: How do I install the .0 and .1 releases of the same PC*MILER version?

Map and Routing Data

• Does PC*MILER offer worldwide data?
• What countries are included in your worldwide data?
• Does map data change when a new version releases?
• Can PC*MILER map data be licensed separately for other uses?
• I need access to ZIP Codes and Postal Codes. What does PC*MILER include?
• Why can’t I find a street address in PC*MILER?
• How should I format a street address in PC*MILER?
• What is a lat/long?
• What type of lat/long formats does PC*MILER accept?
• Does PC*MILER have traffic speed data?
• Does PC*MILER have hazardous materials map data and routing capabilities?
• How do I add a zoom bar to my PC*MILER Map?
• Why can't I find some U.S. ZIP Codes?
• Why don’t I see any streets when I zoom in on the PC*MILER map?
• Are there different map styles to choose from in PC*MILER?
• Why can’t I see a satellite map layer in PC*MILER?
• How do I report a data or map error?
• Why is a route using historical traffic travel speeds slower than ALK defined road speeds?

PC*MILER for the AS/400

• PC*MILER AS/400: How do you delete temporary data queues?
• How do I install the AS/400 library after downloading?

PC*MILER|Spreadsheets

• What does 'Error 1004: Programmatic access to Visual Basic Project is not trusted' mean?
• Why do Excel cells shows '#NAME?' when using PC*MILER|Spreadsheets?
• Can I use 3-digit ZIP codes with Spreadsheets?
• Microsoft Excel Error: "Error 453: Can't find DLL entry point PCMSOpenServer in PCMSRV32.DLL"

Routing, Options and Vehicle Profiles

• Why have some routes changed in PC*MILER 32?
• Why is latitude/longitude decimal precision important?
• How do I turn off the pick list?
• How do I set the units to kilometers?
• How do I set the default route profile?

Tolls

• Does PC*MILER have toll costs?
• Does PC*MILER take time/day into account for toll cost?
• Which discount toll tag programs does PC*MILER support?

User Interface (UI) Errors

• In PC*MILER 32, why do I receive an internet connectivity error?
• What does 'Your license is currently valid' mean when launching PC*MILER?
• Why do I receive an error when closing the PC*MILER user interface?
• What do I do when my map disappears?
• Why is my multi-user workstation install so slow?
• Why do I get an error referring to 'alk_fuelopt.dll'?
• In PC*MILER 31, why do I receive a fatal exception when launching?
• In PC*MILER 30, why do I receive an 'ALK.UI' error message?
• In PC*MILER 28, why do I receive a fatal exception error message?
• The Updater incorrectly receives an error to free up hard-drive space
• I receive a pop-up that the PC*MILER|Streets - US data set is licensed but not installed after Patch 1
• I receive an "ALK Login Error" when using my ALK ID

Installation

• Why do I get an 'Access is denied (0x5)' or 'Feature transfer error' pop-up during installation?