Before Installing 

If you need to uninstall a previous version of PC*MILER, you should do it before installing. If you do not need to uninstall, you can have both versions of the desktop program installed on the same system. Please note that PC*MILER|Connect and PC*MILER|Spreadsheets will be updated to the new version.

Please also double-check that the Product Key Code(s) emailed to you from alkservices@alk.com lists all purchased components. For example, the code shown below unlocks the following components: PC*MILER|BatchPro, PC*MILER|Tolls, PC*MILER|Streets (U.S. and Canada), and Worldwide highway data.

        Order #: SO-000000001

        Product Order #: PC*MILER XX

        Date: 7/1/2017 10:33 AM

        Product Key Code: 3QYKJ-V2KJ7-KJ2F5-82KJ2-KJ2F2

        == PC*MILER XX (Single) BatchPro, Canadian Streets, Tolls, US Streets, Worldwide Data

If you were using an existing version of PC*MILER with PC*MILER|Connect in your Citrix environment, there may be existing files that require deletion. Citrix and Terminal Servers can have multiple copies underneath C:\Users\<username>\Windows, C:\Documents and Settings\ <username>\Windows or in %homedir%\windows like H:\Windows. Copies of the following files should be deleted from any location outside of C:\WINDOWS:

Only a qualified Citrix administrator should be installing PC*MILER on a Citrix system.  With Citrix in Install Mode, follow the steps for Single User Local (Non-Network) Installation.

NOTE: Citrix supports 16 bit and 24 bit color, while PC*MILER supports 16 bit and 32 bit color. A Citrix end user must set the color resolution on their workstation to 16 bit before they log into a Citrix server to run PC*MILER. If an end user has their color resolution set to 32 bit and logs in to Citrix, the Citrix software will adjust it downward to 24 bit prior to loading PC*MILER, and PC*MILER will fail to load.